• Infrastructure Support Team

    Summary

    Ideally a 3rd line will be responsible for providing excellent customer service and specialist 3rd line support to our clients. You will work as a key part of the helpdesk team, to resolve IT incidents ensuring department KPIs and Service Level Agreements (SLAs) are met.

    Key objectives

    • Excellent analysis and troubleshooting skills across a wide range of technical services
    • Excellent customer service and communication skills
    • Wide-array of core technologies (Windows Server, Linux, Mac OSX, Exchange, Citrix, VMware (ESXi), Hyper-V, RDS, Mimecast)
    • Backup Systems (BackupExec, Veeam, Windows Server Backup, Asigra)
    • Unified Communications and Collaboration (Lync, Office 365 and Exchange, Office365
    • Cloud technologies, desire to learn Azure
    • Network and Security support (TCP/Routing/Firewalls/Switching/VPN/Web filtering/Antivirus)
    • SANs; NetApp, HP, Dell,
    • Desktop Systems: Windows 7 / 8 / 10 with Office 2007 onwards
    • Domain Services, Group policy, Active Directory, NTFS, ResFS, DNS, DHCP, RRAS, RADIUS
    • Work as part of a supportive / friendly team
    • Work with a number of world-renowned companies
    • Play a part in TIG’s strategic vision, redefining IT services
    • Experience or understanding of the ITIL framework

    Principal responsibilities and accountabilities

    • Deliver best practice call management: investigate, diagnose, detail and resolve complex incidents within an agreed fix time period
    • Closure of incidents. Once the client is satisfied, ensure relevant details are logged within the call
    • Identify repeat incidents as problems and assist in their resolution
    • Comply with TIG and Client specific processes
    • Provide 3rd line support for incidents, problems & requests
    • Identify and document change requests
    • Provide proactive support and maintenance for company infrastructure and business continuity
    • Produce and update documentation for company systems
    • Provide training, support and advice for colleagues
    • Undertake communications with internal leadership teams

    To apply for this role, please email your covering letter and CV to info@tig.co.uk

    Full job description available upon receipt of CV.

  • New Business Development Manager (Watford or London)

    The role

    TIG are seeking self-starting New Business Development Managers based in our Watford or London City office. TIG is a rapidly expanding Managed service and Microsoft Cloud provider with an extensive portfolio of services and mid-market corporate clients.

    TIG is dynamic organisation focused on delivering solutions that enhance business outcomes, we have developed Intellectual Property that elevates our solutions above our competitors. TIG have created a reputation in the market for being an innovator delivering world class service to our clients.

    Our can do culture drives the positive attitude of the TIG team, our sales people are highly respected with the entire organisation client focused ensuring the sales team are highly successful.

    TIG’s client portfolio includes some well know names in the financial services sector as well as media and entertainment.

    Due to continued expansion and significant investment, we are looking for Business Development Managers who are innovative, energetic and results driven to join our new business sales team. Their talent will be recognised, developed and rewarded, with an ongoing and tailored training and coaching programmes that will allow them to realise their personal, professional and earnings potential.

    Main duties will include:

    • Develop the sale pipeline and ensure that there are sufficient opportunities being generated to sustain a healthy pipeline year on year.
    • Drive the qualification process and challenge the sales Director on the suitability of the opportunity.
    • Support the sales Director to build and maintain profiles and account plans for key prospects.
    • Work with sales Director and marketing Manager on targeted communication programs, data analysis driven proposals, creating contact opportunities, both tactically at prospect level and at a broader campaign management level.
    • Be accountable for quality of execution of key sales events, including, client pitches.
    • Work with the sales Director to structure the activity and drive the preparation, briefing documents, dry runs, logistical requirements and supporting sales documentation.
    • Preparation of quality sales materials (including RFPs) delivered throughout the sales lifecycle. Ensuring continuity of approach and working with the sales manager to evolve key themes and messaging whilst constantly seeking creative and innovative ways to deliver the message.

    Skills and Experience Required:

    • You will have at least 3-5 years in sales and have a successful track record. We will consider your application if you are from outside of the tech business as long as you have a demonstrable skill set in relationship management and networking skills.
    • Experience of working in a sales environment, preferably for an IT Services, Financial Services, Cloud Services or Software company
    • Educated to degree level
    • Excellent interpersonal and diplomatic skills
    • Excellent oral and written communication skills
    • Able to produce high quality presentation material, and critique presentation technique and style
    • High attention to detail and a strong commitment to detail and quality
    • Able to work on multiple assignments and complete high-quality work against strict and competing deadlines as dictated by internal teams, prospects, consultants and clients
      Self-motivated and disciplined

    To apply for this role, please email your covering letter and CV to info@tig.co.uk

    Full job description available upon receipt of CV.

  • Technical Consultant

    Job Purpose

    This role requires someone who has five or more years of experience in Microsoft core infrastructure and messaging technologies as well as consultancy. The candidate needs to be very well versed in the architecture and implementation of highly available core components of Microsoft Active Directory, Microsoft Exchange and ideally exposure to Microsoft Azure Infrastructure as a Service. The ideal candidate would also have an excellent understanding of architecture and implementation of System Center stack. Excellent interpersonal and communication skills for working independently or as part of a team with our customers are essential. Technical infrastructure skills will be needed across the majority of the following Microsoft server technologies in order of priority:

    Office 365

    • Microsoft Active Directory Services – Domain Services & Federation Services, Group Policy etc.

    Azure Design and implementation of workloads in either IAAS or PAAS 

    • Exchange Server 2013,2010, 2007 & 2003 
    • Microsoft System Center 
    • DNS and related network protocols as well as capability with Windows PowerShell.
    • Virtualisation technologies (such as Microsoft Hyper-V or VMware). 
    • Windows 7,Vista&XP, Windows 8 
    • Office 2010/2007/2003 and Office 2013 
    • Internet Explorer, Safari and Firefox 
    • Windows Phone and other mobile platforms including BlackBerry, iPhone and tablets.Enterprise deployment and administration technologies for Microsoft client and server operating systems 
    • Enterprise network topology including: Active Directory, Wide Area Connectivity (On premise and Inernet based), firewall and proxy technologies and SSL certificates. 
    • This role requires experience and understanding of Cloud-based infrastructure and migration projects, who understands how business infrastructure works and can support the business.

    Main Responsibilities

    Client environments will vary in size, complexity, industry sector and working arrangements, so the scope of each program will vary. Flexibility of approach is required in carrying out responsibilities, including: 

    • Lead Design workshops for transformation projects 
    • Delivering projects to a very high standard including documentation and handover workshops to users 
    • Acting in a Senior Consultant role with the client, providing liaison, on-going communication, managing client expectations and dealing with client issues 
    • Supporting business development and pre-sales activities including demos and proposal writing 
    • Travelling across the UK to deliver solutions at client site.

    To apply for this role, please email your covering letter and CV to info@tig.co.uk

    Full job description available upon receipt of CV.