Managed Services and IT Security Service Providers
Seamless performance you can rely on
At TIG our IT Managed Services is all about outstanding customer service combined with powerful insight, leading-edge, and reliable technology making TIG the obvious choice of partner for Managed Services Providers (MSP). With our enterprise class technology and technical skills we will ensure your systems, are always available.
To see our Managed and Transformation services in action watch our Cosmos video case study on the right hand side.
Trust and integrity
We bring peace of mind to businesses as a Managed Service provider by providing all the transparency, accountability and reporting you need. And we’ll stake our reputation on the fact that we’ll always give you the best solutions for your business – all the while delivering our award-winning service.
Our depth of expertise and investment in our support infrastructure has allowed us to deliver a premium, customisable service. Whether you’re looking for flexible IT support or total monitoring and maintenance of your IT infrastructure, you can trust TIG to deliver Managed Security Services for your business.
Precision, passion and performance to consistently exceed your expectations.
Why are our Managed Services unique?
> Typical P1 Response SLA is just 15 minutes
> Bespoke dashboards allowing customable desktop overview of current and historical service stats
> CSIP (Customer Service Improvement Plan) – constantly improving your service
> 24/7/365 support, server and device monitoring in 2 locations
> Partnerships with tier-1 vendors
> 84% of incidents are resolved on the 1st call
> Each customer has an allocated Service Delivery Manager
> Increased business productivity, with our expert guidance we will provide better performance, uptime and cost efficiency for your business
> ITIL aligned
> P6 VIP priority – allowing every ticket to be treated with high priority
> We are Service Desk Institute Gold members
At TIG we guarantee total transparency and accountability with comprehensive reporting against response, resolution and first contact SLAs. In addition we also provide 'board-ready' management reports.
You can be confident that your data is fully protected as we ensure our services can be aligned to PCI-DSS and ISO27001 compliant security policies. We also use remote support software certified by the U.S military to remotely control users' machines with each remote control session video recorded for a complete audit trail.
We constantly monitor the real time status of your network hardware and software so that issues can be resolved before they impact users. A proactive monitoring platform integrated into our Service Desk Management System enables us to provide an added level of business intelligence.