Technical Consultant position

About TiG

We believe specialist UK firms deserve the same level of service they would give their own clients.

We know that clients want expertise, a service they can rely on and intimate support from a named individual who knows their business.

We have a desire to be the UK’s most trusted Cloud Service Provider, with a reputation for excellence in customer service and are experts in our field. To achieve this, we have a relentless pursuit of excellence; take pride in our accomplishment; and have an appetite for more.

TIG Ltd, is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates for recruitment and development regardless of their age, sex, gender reassignment, race, religious beliefs or lack thereof, marital status, disability or sexual orientation or any other protected characteristic.

We aim to provide a working environment in which employees are able to realise their full potential and to contribute to its business success; we truly believe that diversity of thought makes us stronger.

We understand that each individual is unique and may have different personal circumstances; therefore we are happy to explore flexible working options to accommodate individuals’ preferences: With us its personal: not only for our Client but for our People too

Main Responsibilities:

  • Execute, manage and lead a set of customers through technical deliver of projects.
  • Support and resolve customer deployment issues.
  • Develop, foster and maintain highly effective customer relationships by ensuring knowledge of client business, effective communications and regular reporting.
  • Analyse, develop and communicate technology improvement for business improvement.
  • Maintain strong working knowledge of the Office O365 service, EMS, Azure and Datawarehouse technologies and all required tools and products Azure DevOps and serverless computing.
  • Interact daily with other consultants to provide and share technical issue resolution knowledge and deployment/adoption processes best practices.
  • Work with project managers to complete tasks and project deliverables, technical work and logistical operations, reporting of progress and risks and escalating functional, quality and timeline issues appropriately.
  • Develop foster and maintain effective working relationships with Microsoft and other vendors to deliver key business metrics.
  • Create technical project and system configuration documentation for handover to support team, overseeing all project transitions into production and support.
  • Ability to prioritise workload.
  • Ability to work as part of a team or individually when required.
  • Must be able to work under pressure.
  • Act as mentor to other Engineers in order to assist their development and progression through the Company.
  • Attend customer sites when required as in line with main duties.
  • Working to, maintaining company standards, and adhering to policies and procedures.
  • When required visit client sites to complete, and when requested oversee, all work in a timely and orderly fashion in line with allocated hours and in line with all good housekeeping and Health & Safety standards. Any additional hours requested on site by clients, must be pre-authorised.
  • Through communication with clients identify any potential sale upgrade opportunities and pass on the information internally.
  • To undertake suitable training as and when required in order to keep abreast of developments in technology.
  • Ensure all work allocated and completed is to the agreed company standards and procedures and logged as per the Company systems.
  • Comply with all legislation and internal policies as documented in the company’s employee handbook, including Data Protection, Computer Misuse/Security, Equal Opportunities
    Technical Requirements: Deep knowledge in O365 technologies with experience of Exchange, SharePoint, One Drive for Business, Skype for Business, Teams, EMS and Azure Datawarehouse.
  • Experience with O365 migrations and on boarding activities.
  • Deep knowledge of Microsoft Azure Platform i.e. migrating to Azure platform from on prem or other cloud technologies.
  • Excellent written and oral communication with ability to speak authoritatively at all levels.
  •  Must be able to converse in the language with Business owners and Executives.
  • Experience O365 implementation, Migration, Administration, Exchange implementation and administration.
  • Experience of EMS (Intune, Intune Hybrid, MFA, AIP)
  • Experience of Azure DevOps (Repo, Pipelines, CI/CD).
  • Experience with Serverless computing Azure Functions, Azure Kubernetes, CosmosDB.
  • Strong knowledge of Azure Datawarehouse technologies.
  • Strong knowledge of PowerShell scripts.
  • Ability to write and interpret highly technical documents including but not limited to HLD/ LLD and ‘How To’ guides.
  • Must be able to write, maintain and update Technical documentation throughout the delivery lifecycle.

Preferred Technical Knowledge:

  • Infrastructure as code including Terraform/ Ansible Working Knowledge of Asigra.
  • Working knowledge of Mimecast.
  • Knowledge of Bit-Titan or similar 3rd party migration tools.
  • Basic knowledge of Microsoft licensing options.
  • Knowledge of Microsoft Data Warehouse Transformations.
  • AI technologies uses and benefits.
  • Experience of OMS.
  • Knowledge of ASR.
  • Knowledge of Azure SignalR.
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